Refund policy

Returns & Refund Policy

We aim to provide a smooth and reliable shopping experience. Please read our returns and refund policy carefully before placing an order.

 1. Return eligibility
We only accept returns in the following cases:
- You received the wrong item  
- The item arrived damaged or defective  

2. Non-returnable items
We do not accept returns for:
- Change of mind after purchase  
- Incorrect selection of size, colour, or product  
- Items that have already been used or opened  
- Orders already in transit or successfully delivered without issues reported  

 3. Return request timeframe
All return requests must be submitted within 48 hours of delivery.  
Requests made after this period will not be accepted.

 4. Return condition requirements
Approved returns must:
- Be unused and in original packaging  
- Include all original items received  
- Be supported with clear photos or videos of the issue  

 5. Return shipping
- If the item is faulty or incorrect, we cover return costs  
- If the return is due to customer error or change of mind, the customer is responsible for return shipping  

 6. Refunds and replacements
Once the return is received and inspected:
- Approved refunds will be processed within 3–7 working days  
- Replacement items will be shipped where applicable  

Shipping fees are non-refundable.